Wacom GRAPHIRE 4 Manuel d'utilisateur télécharger pdf (Page 40)

TROUBLESHOOTING

INDEX

CONTENTS

INDEX

CONTENTS

Macintosh-speciﬁc problems

At startup, a dialog box

appears telling you that either

the driver failed to load or the

tablet preferences have not yet

been created.

The tablet was not detected at startup. Make sure the USB interface

cable is securely connected and that the status LED on the tablet is

blue. If your tablet is plugged into a USB hub, make sure the hub is

connected and active.

From the G

O menu, select APPLICATIONS and open the UTILITIES folder.

Launch the S

YSTEM PROFILER and select the DEVICES AND VOLUMES tab.

A USB tablet should be displayed by the proﬁler. If a USB tablet was not

found, check the USB tablet cable connection or try plugging the tablet

into a different USB port.

If you are still having problems, open the OS X Disk Utility application

and run R

EPAIR DISK PERMISSIONS from the FIRST AID tab. If this does

not help, contact Wacom for Technical Support. See t

echnical support

options.

Inkwell does not work correctly

with the tablet.

There may be a problem with the Inkwell preferences. Remove the

damaged preference ﬁles as follows. They will be recreated when you

enable handwriting recognition.

1. From the Apple menu, choose S

YSTEM PREFERENCES, SHOW ALL,

and I

NK. Then turn off handwriting recognition.

2. From the GO menu, choose your HOME. Open the LIBRARY and

REFERENCES folders. Then remove the following preferences:

• com.apple.ink.framework.plist

• com.apple.ink.inkpad.plist

• com.apple.ink.inkpad.sketch

3. Go back to S

YSTEM PREFERENCES and INK, and then enable

handwriting recognition.

4. Test the Inkwell function using your Wacom tablet and pen.

5. If this procedure does not resolve your problem with Inkwell, contact

Apple Support for further assistance. Wacom is not the software

manufacturer for Inkwell and we are limited in our abilities to support

a third party software application.

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Wacom GRAPHIRE 4 Manuel d'utilisateur Page 40

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