Wacom cintiq 13HD Manuel d'utilisateur télécharger pdf (Page 54)

Index

Contents

TROUBLESHOOTING

If you are having trouble, Wacom recommends you do the following:

1. If the Wacom driver failed to load properly, first perform the recommended action in any error message

that may appear on your screen. If that does not solve the problem, review the troubleshooting

procedures in this chapter.

2. If the Cintiq does not function properly, refer to troubleshooting

or pen tablet troubleshooting. Your

problem may be described there and you can try the solution offered.

3. Check the Notes linked to the driver download screen on the CD for any updates.

4. Visit www.wacom.com and choose the Wacom website for your region where you can check the

product FAQs (Frequently Asked Questions

5. If you are having a compatibility conflict between Cintiq and a new hardware or software product, see

obtaining software updates

for information on downloading an updated software driver. Wacom

periodically updates the software driver to maintain compatibility with new products.

6. Try Testing Cintiq

7. If you have tried the suggestions in this manual and still cannot resolve the problem, then contact

Wacom for Technical Support. See the technical support options

for information on where to obtain

support for your region.

Testing Cintiq

Testing controls and input tools

Troubleshooting

Pen tablet troubleshooting

Technical support options

Obtaining software updates

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Wacom cintiq 13HD Manuel d'utilisateur Page 54